At hari2luck, your privacy is more than a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal information.
All data is transmitted via HTTPS with 256-bit SSL encryption – the same technology used by Malaysia's leading banks.
You have the right to access, correct, transfer, or delete your personal data from hari2luck systems at any time.
Hari2luck has never and will never sell, rent, or commercialize your personal data to third parties for profit.
Data is only retained for as long as required by law or operational necessity. Data that is no longer needed is securely deleted.
Our Privacy Policy complies with Malaysia's Personal Data Protection Act (PDPA) and relevant international data protection standards.
In the event of any data security incident, hari2luck will notify affected users within 72 hours in accordance with established procedures.
Quick summary: hari2luck collects only the data that is necessary, uses it to operate the platform and protect your account, never sells it to anyone, and gives you full control to access or delete it. Read the full details below.
This Privacy Policy describes the personal data collection and handling practices of hari2luck ("we", "Platform"). It applies to all users who access or use the hari2luck website, the hari2luck mobile app, and all related services.
We take user privacy seriously. Behind every enjoyable entertainment experience on our platform, we ensure your personal information is handled responsibly, transparently and securely at all times. This commitment goes beyond legal compliance – it is a core value of hari2luck.
This policy is to be read together with Terms and Conditions and Responsible Gaming Policy which together form the entire agreement between users and the platform.
Hari2luck collects only the minimum personal information necessary to operate the platform safely and effectively. The data collected covers the following categories:
| Data Categories | Sample Information | Obligations |
|---|---|---|
| Identity Data | Full name, identification card number (for KYC) | Mandatory |
| Contact Data | Email address, phone number | Mandatory |
| Financial Data | Bank account number (for withdrawals), deposit methods | Mandatory |
| Technical Data | IP address, device type, web browser, activity logs | Automatic |
| Gaming Data | Transaction history, wagering records, account activity | Automatic |
| Preference Data | Preferred language, notification settings, additional profile information | Preferences |
We do not collect sensitive data such as health information, political views or religious beliefs unless voluntarily shared in communications with our support team.
Your personal data is collected through several channels:
When you register a hari2luck account, we collect your name, email address, and other basic information you provide directly.
To process withdrawals and comply with anti-money laundering requirements, we collect identity documents that you voluntarily upload.
Activity logs, technical data and game history are automatically collected while you use the platform for security and service improvement purposes.
When you contact the hari2luck support team, your conversation and the information you provide are stored for troubleshooting and service improvement purposes.
Hari2luck uses collected data for legitimate purposes only. We do not use your data for purposes other than those stated without your consent:
hari2luck does not sell, rent, or commercialize your personal data to any third party for profit. However, in the following limited situations, data may be shared:
In all of the above sharing cases, we ensure that only necessary data is shared and that all recipients are bound by appropriate confidentiality obligations.
Hari2luck uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain login sessions and core platform functionality | Session only |
| Performance Cookies | Analyse how users use the platform for improvements | 1 year |
| Functional Cookies | Remember your preferences such as language and display settings | 1 year |
| Security Cookies | Detect suspicious activity and protect your account | 30 days |
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality. hari2luck does not use third-party cookies for third-party advertising purposes.
Hari2luck continually invests in security infrastructure to ensure your data is protected to the highest standard:
Retention period: Active account data is retained for as long as the account remains active. After account closure, data is kept for the minimum period required by Malaysian law (typically 7 years for financial records) before being securely deleted. Technical logs are retained for 90 days.
While we take comprehensive security measures, no system is 100% impenetrable. You also play an important role by keeping your account password secure and not sharing your login credentials with anyone.
Under applicable data protection laws, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 business days.
If your data is inaccurate or incomplete, you may request that we correct or update it promptly.
You may request the deletion of your personal data. This request is subject to applicable legal retention obligations.
You may object to the processing of your data for specific purposes, including direct marketing, at any time.
You have the right to receive a copy of your data in a machine-readable format for transfer to another service provider.
For processing that relies on your consent, such as marketing communications, you may withdraw that consent at any time.
To exercise any of the above rights, contact the hari2luck support team via live chat or email. We will verify your identity before processing your request to protect your privacy.
Hari2luck is a platform restricted to users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered an account at hari2luck, please contact us immediately.
Hari2luck reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Each new version will be displayed on this page with an updated effective date.
For material and significant changes to how we handle user data, we will send a notification via your registered email or through an in-platform notification at least 7 days before the changes take effect. It is your responsibility to review this page periodically.
Continued use of the hari2luck platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your data, please contact us:
For formal complaints regarding data protection that cannot be resolved directly with us, you have the right to refer the matter to Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory body under applicable law. Also refer to our FAQ page for frequently asked questions about privacy.
This Privacy Policy is effective as of January 1, 2026. By using the hari2luck platform, you confirm that you have read and understood how we handle your personal data.
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